From one-time passwords to full omnichannel journeys — here's how enterprises put our platform to work.
OTP & Two-Factor Authentication
Deliver one-time passwords in under 3 seconds via SMS, WhatsApp, or Telegram. Reduce fraud and increase login security without adding friction.
A fintech startup was losing 12% of new signups due to delayed email OTPs. They switched to SMS + WhatsApp dual-channel delivery with automatic fallback.
Run bulk campaigns across SMS, Viber, WhatsApp, and Email simultaneously. Personalise messages at scale, track click-through rates, and A/B test in real time.
A fashion retailer sent a combined Viber + SMS campaign to 200k subscribers before Black Friday, with personalised product recommendations per segment.
✅ 31% click-through rate · 4.7× ROAS within 2 hours of send
SMSViberWhatsAppEmail
Order & Delivery Notifications
Keep customers informed at every stage — order confirmed, shipped, out for delivery, delivered. Automated triggers reduce inbound support calls by up to 40%.
An e-commerce platform automated WhatsApp updates at 4 shipping stages — confirmed, dispatched, out for delivery, and delivered — for every order.
Handle all customer conversations — WhatsApp, Viber, SMS, Email — inside one unified inbox. Assign to agents, set SLA timers, and automate first responses with bots.
A telecom operator routed all WhatsApp, Viber, and SMS customer messages into a single agent workspace, with bot-handled first responses.
✅ ↓ 35% average handle time · ↑ 28% first-contact resolution
Chat PlatformWhatsAppViber Bots
Appointment & Booking Reminders
Automatically send reminders 24h and 1h before appointments. Include confirm/cancel/reschedule options. Used widely in healthcare, banking, and service industries.
A clinic chain sent SMS + WhatsApp reminders 24h and 1h before each appointment, with one-tap confirm, cancel, and reschedule options.
Re-engage shoppers who left without buying. Send a personalised reminder with product image and a direct checkout link via WhatsApp or SMS — average recovery rate of 15–20%.
A home-goods retailer triggered personalised WhatsApp messages — with product photo and direct checkout link — 1 hour after cart abandonment.
✅ 18% cart recovery rate · 3.2× ROI vs email-only follow-up
WhatsAppSMSPushEmail
Customer Re-engagement & Retention
Win back dormant users with targeted push notifications, Viber messages, or personalised email flows. Trigger based on inactivity windows, loyalty tiers, or lifecycle stage.
A subscription app targeted 90-day inactive users with a personalised push notification followed by a Viber message if unopened after 48 hours.
✅ 22% reactivation rate · ↓ 14% monthly churn in 60 days
PushViberEmailSMS
Flash Sales & Time-Limited Offers
Announce limited-time promotions to opted-in subscribers in seconds. Rich Viber and WhatsApp messages with banners and CTA buttons drive up to 5× higher engagement than email.
A retail chain sent a Viber rich message with a banner image and CTA button to 80k opted-in subscribers announcing a 4-hour flash discount at 10:00 AM.
✅ 5,200 orders in 90 minutes · 5× revenue vs previous email flash sale
ViberWhatsAppSMSPush
How It Works
From Idea to Live Campaign in 4 Steps
Whether you're sending OTPs or running an omnichannel campaign, you're live in hours — not weeks.
1
Connect via API
Integrate Ritorica's REST API or use a ready-made SDK for your stack. Takes under an hour.
2
Choose Your Channels
Select SMS, WhatsApp, Viber, Push, Email, or any combination from one dashboard.
3
Build Your Flow
Set triggers, templates, fallbacks, and personalisation rules — no code required for simple flows.
4
Launch & Measure
Go live and track delivery, opens, clicks, and conversions in real time from the analytics dashboard.
Ready to Build Your Use Case?
Our solutions team will help you design the right messaging flow for your business — from first message to full scale.