Viber Bots – Automate Customer Communication in a Popular Messenger
- Instant 24/7 automated responses
- Rich interactive messages with buttons
- Seamless handoff to live agents
Viber Bots are chatbots operating within the popular Viber messenger. They automate customer interactions by providing instant answers to FAQs, sending notifications, and conducting surveys.
Bots never sleep. Respond to customer inquiries instantly at any hour, any day — without additional staffing costs.
Send images, carousels, buttons, and files — delivering engaging, interactive conversations beyond plain text.
Automate repetitive support tasks and reduce the load on your human agents — cutting operational costs significantly.
Handle thousands of simultaneous conversations without any performance degradation.
Automatically answer your most common customer questions with pre-built response flows.
Send proactive messages to subscribed users — promotions, alerts, and updates delivered to Viber.
Collect customer feedback and run polls interactively inside Viber conversations.
We handle the full setup so you can focus on your business.
As a Rakuten Viber Gold Partner, Ritorica provides certified bot setup and management.
Integrate your bot with any CRM, e-commerce, or back-office system via our robust API.
Our team assists with bot design, content strategy, and ongoing optimization.
Track conversation metrics, engagement rates, and conversion data with detailed dashboards.
Register your Viber Bot account with an official name, logo, and description.
Define conversation flows, response trees, and automation triggers with our team.
Connect the bot to your systems via Ritorica's API for live data and actions.
Test all flows in a sandbox environment, then launch to your customers.
Ritorica is a leading international provider of business communication solutions, trusted by enterprises worldwide.
Automate answers to the top 80% of questions and free your agents for complex issues.
Guide new users through registration, product setup, and first purchase via interactive bot flows.
Collect prospect details and qualify leads automatically before passing them to your sales team.
Build a Full Omnichannel Strategy! Combine Viber Bots with:
Start using Viber Bots to automate your customer communication today.
Click below to request a personalized proposal.
